Terms of Service

1. Agreement to Terms

By accessing and using AfriTech ThinkLab's services, you agree to be bound by these Terms of Service. These terms create a legal agreement between you and AfriTech ThinkLab. If you disagree with any part of these terms, please don't use our services - we understand they may not be right for everyone.

2. Our Services

AfriTech ThinkLab provides data analytics, technology consulting, software development, and digital transformation services specifically designed for organizations across Africa. Our services include:

• Data analytics and business intelligence solutions
• Custom software development and system integration
• Technology consulting and digital strategy
• Training and capacity building programs
• Cloud solutions and infrastructure services

We continuously work to improve our services and may add new features or modify existing ones. We'll notify you of significant changes that affect your use of our services.

3. Acceptable Use

We want you to get the most value from our services while ensuring a safe and legal environment for everyone. You may use our services for any lawful business purpose that aligns with our mission of supporting African organizations.

Please don't use our services to:

• Engage in any illegal activities or encourage others to do so
• Violate intellectual property rights (yours, ours, or others')
• Harass, abuse, or discriminate against individuals or groups
• Share false, misleading, or harmful information
• Attempt to breach security or disrupt our services
• Use our services to compete directly with us without prior agreement

If you're unsure whether a particular use case is acceptable, please reach out to us - we're happy to discuss and clarify.

4. Your Account and Responsibilities

When you create an account with us, you're responsible for maintaining its security and for all activities that occur under your account. Please:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Provide accurate and current information
• Update your information when it changes

5. Intellectual Property

We respect intellectual property rights and expect the same from our users. AfriTech ThinkLab owns the intellectual property rights to our platform, tools, and original content. However, we believe in collaboration:

• Your Data: You retain all rights to your data and content
• Custom Work: For custom development projects, ownership terms are specified in individual agreements
• Open Source: We may use and contribute to open-source technologies
• Feedback: Ideas you share with us help improve our services for everyone

6. Data Protection and Privacy

Your privacy and data security are fundamental to everything we do. We process your personal data in accordance with our Privacy Policy and applicable laws, including GDPR, Uganda's Data Protection Act, and other relevant African data protection regulations.

7. Service Availability and Support

We strive to provide reliable, high-quality services and aim for 99.5% uptime for our core platforms. While we can't guarantee 100% availability due to maintenance, updates, or unforeseen circumstances, we commit to:

• Prompt notification of planned maintenance
• Quick resolution of service issues
• Regular system backups and disaster recovery procedures
• 24/7 monitoring of critical systems
• Responsive customer support during business hours

8. Pricing and Payment

Our pricing is transparent and competitive. Payment terms vary by service type and are clearly outlined in your service agreement. We typically offer:

• Monthly or annual billing cycles
• Multiple payment methods including bank transfers and mobile money
• Clear invoicing with detailed breakdowns
• 30-day payment terms for most services
• Flexible payment plans for long-term projects

If payment becomes overdue, we'll work with you to resolve the situation before taking any action that affects your service.

9. Changes to Services and Terms

We may need to update these terms or modify our services from time to time. When we do:

• We'll notify you at least 30 days before significant changes take effect
• Minor clarifications may be made with shorter notice
• You can review all changes and decide whether to continue using our services
• Continued use after changes indicates acceptance of the new terms

10. Limitation of Liability

While we work hard to provide excellent service, we need to be clear about liability limits. We're responsible for providing services with reasonable care and skill, but we can't be liable for:

• Indirect losses or consequential damages
• Loss of profits, data, or business opportunities beyond our direct control
• Issues caused by third-party services or your own systems
• Force majeure events (natural disasters, government actions, etc.)

Our total liability for any claim is limited to the amount you've paid us in the 12 months before the issue occurred. This doesn't limit our liability for fraud, gross negligence, or violations of data protection laws.

11. Termination

Either party can end this agreement, and we want the process to be fair and clear:

Upon termination, you'll retain access to your data for 30 days to facilitate export or transfer.

12. Dispute Resolution

We prefer to resolve issues through direct communication, but if disputes arise:

• First, we'll try to resolve the matter through good-faith negotiation
• If needed, we can use mediation through recognized mediation services
• As a last resort, disputes will be handled under Ugandan law
• We'll cover reasonable mediation costs for qualifying disputes

13. Governing Law

These terms are governed by the laws of Uganda. However, we respect and comply with applicable international laws and the local laws of countries where our clients operate, particularly regarding data protection and consumer rights.

14. Contact Us

Questions about these terms? We're here to help. Don't hesitate to reach out: